Frequently Asked Questions

I lost my ID card. How do I get a replacement?
You can obtain a replacement ID card by completing our Contact Us Form or you may contact our Customer Service department.

If you are a Classic, Advantage, Companion, Select, or ORTHOSelect plan member, please contact us at:
1-800-879-0288.

If you are an Access, ACCESS ePPO, or Choice plan member, please contact us at:
1-800-334-6277.

You will need to have your subscriber ID number (typically your social security number) and group number handy.

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