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Dental Benefits Management Services
The power behind the plan
At DentaQuest, we tailor our dental benefit management services to our client's specific business goals, providing focused expertise and robust support systems that help them exceed their expectations.
Clients can partner with DentaQuest as a full-service dental benefits provider, or choose from a broad array of services, some of which are listed below:
- Claims processing
- Customer support
- Enrollment
- Billing
- Network development
- Network management
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- Sales
- Underwriting
- Product design
- Marketing
- Utilization review
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Case Study
DentaQuest currently administers all aspects of a dental plan for a leading dental benefits company. We manage the client's three provider networks (managed fee-for-service, PPO and capitated), each with its own reimbursement methodology. Since the relationship began in 2002, the dental benefits market has remained flat, with little industry growth. Nevertheless, DentaQuest has assisted this client in retaining 98% of its customer base, and growing its membership. Further highlights of our service excellence for this client include:
Efficient Claims Processing
- Financial accuracy: 99.90%
- Processing accuracy: 99.63%
- Enrollment processing: 2.7 days
- Enrollment accuracy: 99.76%
- Turnaround time: 98.70% in 15 business days
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Satisfied Plan Customers- 95% of members would recommend this dental plan to family and friends.
- 95% of accounts rate us "good" or better in service quality.
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Government Dental Benefits Management Services
DentaQuest also provides dental benefits management services for Medicaid and Medicare through Doral, a DentaQuest Company and a leader in administering government dental programs. Learn more about Doral and its dental benefit management services for government programs by, visiting www.doralusa.com.
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